Privacy Policy

 

Introduction

At The Devon Birth School, I am committed to protecting your privacy and handling your personal data with care. This policy explains how I collect, use, and store your information when you visit my website, book a service, or interact with me online or in person.

 

What Information I Collect

I may collect and process the following personal information:

• Contact details: Name, email address, phone number, and postal address

• Booking details: Information about the services you book (Hypnobirthing courses, breastfeeding support, postnatal doula sessions)

• Health information: Only if voluntarily shared by you for the purposes of tailoring my support to your pregnancy, birth, or postpartum experience

• Payment details: Processed securely via trusted third-party providers — I do not store your card details

• Website usage data: Collected via cookies to help improve my site and user experience (see Cookies Policy below)

 

How I Use Your Information

I use your personal data to:

• Process bookings and deliver the services you’ve requested

• Personalise support based on your needs (such as adapting Hypnobirthing sessions to your circumstances)

• Send emails about upcoming sessions, resources, or relevant updates

• Respond to inquiries and offer support

• Improve my website and services through anonymous analytics

 

Lawful Basis for Processing

I collect and process your personal data based on one or more of the following lawful reasons:

• Contractual necessity: To fulfil the services you have booked

• Legitimate interest: To improve my services and communicate with you in ways you would expect

• Consent: When you opt into email newsletters or share sensitive information voluntarily

 

Sharing Your Information

I will never sell or share your personal data with third parties for marketing purposes. I may share your information only when necessary:

• With trusted service providers (such as payment processors or email platforms)

• If required by law or to protect my legal rights

 

How Long I Keep Your Data

I keep your personal data only for as long as necessary:

• Service records: Retained for up to 3 years after your last session

• Financial records: Held for 6 years to comply with legal obligations

• Mailing list data: Until you unsubscribe (you can do this at any time)

 

Your Rights

You have the right to:

• Access the personal data I hold about you

• Request corrections to inaccurate or incomplete data

• Withdraw consent or request data deletion (where legally applicable)

• Object to data processing for certain purposes

• Lodge a complaint with the ICO (Information Commissioner’s Office) if you have concerns about how your data is handled

 

How to Contact Me

If you have any questions about this policy or wish to exercise your rights, please contact me at:

 

Email: thedevonbirthschool@gmail.co.uk

Postal Address: Clover Way, Newton Abbot, Devon, TQ12 1GE